Refund policy

At SEAMLESSFORHER, customer satisfaction is important to us. If you are not satisfied with your shapewear or bodysuit purchase, you may request a return in accordance with the terms outlined below.

This Return & Refund Policy applies only to products purchased directly from our official website:

seamlessforher.com

Products purchased through third-party retailers, marketplaces, or other sales channels are subject to the return policies of those sellers.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

The item must be unworn, unwashed, and in its original condition.
Products must be free from stains, makeup marks, odors, damage, or other signs of use.
Original tags, packaging, and included components should be retained where reasonably possible.
Hygiene liners, protective seals, and other sanitary components must remain intact where applicable.
A return authorization must be obtained from our customer support team before sending any item back.
Customers must provide proof of purchase or a valid order number.

For hygiene reasons, shapewear and bodysuits that have been worn, washed, damaged through improper use, or returned with removed or compromised hygiene protections may not be eligible for return, except where required by applicable law.

Customers may inspect eligible items carefully to determine whether they meet their needs. Please avoid wearing products beyond what is reasonably necessary to assess the item.

Returns sent without prior approval may not be accepted or may experience processing delays.

How to Request a Return

To initiate a return request, please contact our customer support team and provide the following information:

Order number
Product name and size
Reason for the return request
Photos of the product if the return involves damage, defects, or an incorrect item received

Customer Support Contact:

Email:
support@seamlessforher.com

Phone:
+86 16507396658

Business Hours:
Monday–Friday, 9:00 AM–6:00 PM EST

If your return request is approved, we will provide return instructions, including the applicable return address and shipping arrangements.

Returned products should be shipped within 15 days after return approval, unless alternative arrangements have been agreed upon.

Please do not send returned items to our business contact address without receiving return instructions from our customer support team.

Refund Policy

Once a returned item has been received and inspected, eligible refunds will typically be processed within 3–5 business days.

Approved refunds will generally be issued to the original payment method used for the purchase, where possible.

The time required for the refunded amount to appear in your account may vary depending on your payment provider and financial institution. Please allow approximately 5–10 business days after the refund has been processed for the funds to appear.

A confirmation email will be sent once the refund has been initiated.

If an approved refund has not appeared within the expected timeframe, please contact our customer support team for assistance.

Return Shipping Costs

Returns Due to Product Defects or Shipping Issues

If a return is approved due to:

Manufacturing defects
Damage during shipping
Incorrect products or sizes sent due to a fulfillment error

SEAMLESSFORHER will review the issue and may cover reasonable return shipping costs or provide appropriate return shipping arrangements.

Customers should contact our support team before returning damaged, defective, or incorrect items. Please include relevant order details and photographs so that we can review the issue and provide suitable instructions.

Returns for Non-Quality-Related Reasons

For returns requested due to personal preference, incorrect size selection, or other non-quality-related reasons:

Customers are responsible for return shipping costs, where applicable.
Original shipping charges, if applicable, are generally non-refundable, except where required by law.
Return shipping arrangements must follow the instructions provided by our customer support team.

We recommend reviewing the product description and size guide carefully before placing an order.

Non-Returnable Items and Situations

Returns may not be accepted in the following situations, except where otherwise required by applicable law:

Products that have been worn, washed, or used beyond reasonable inspection.
Items with stains, odors, makeup marks, or damage caused by improper use.
Products with removed or compromised hygiene liners or protective seals, where applicable.
Items modified, repaired, or damaged after delivery without authorization.
Products missing components that materially affect their condition or completeness.
Return requests submitted after the 30-day return period.
Products returned without authorization or in a condition that does not meet the applicable return requirements.

If you receive a product that is defective, damaged, or different from the item ordered, please contact our customer support team with your order details and supporting photographs.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

Incorrect Shipping Information or Delivery Refusal

If an order cannot be delivered due to:

Incorrect or incomplete shipping information provided by the customer
Refusal to accept delivery
Failure to collect the package
Inability to contact the recipient for necessary delivery arrangements

Additional shipping charges may apply if re-shipment is requested.

If a package is returned because of an incorrect address or delivery refusal, any applicable refund will be handled according to the circumstances of the return and applicable law.

Customers are encouraged to verify their shipping information before completing a purchase.